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    FREQUENTLY ASKED QUESTIONS

    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at sales@alpin.erabrightdev.com.

    Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

    • USA: 3–4 business days
    • Europe: 6–8 business days
    • Australia: 2–14 business days
    • Japan: 4–8 business days
    • International: 10–20 business days

    Due to COVID-19: Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.